American Water’s Homeowner Services and American Water Charitable Foundation provide $25,000 in Local COVID-19 Relief Donations

American Water’s Homeowner Services division announces $25,000 in donations to two Illinois organizations on behalf of the American Water Charitable Foundation’s community-focused COVID-19 Response Fund. TriCity Family Services and the United Way of Metro Chicago—Chicago Community COVID-19 Response Fund, will each receive $12,500 to support the critical needs of communities most impacted by the pandemic.

“During these challenging times, Homeowner Services is committed to supporting the health, safety and well-being of its neighbors and communities,” said Eric Palm, President, Homeowner Services. “We are proud that the American Water Charitable Foundation is able to offer assistance to both organizations through the COVID-19 response fund, which will provide essential support, services and resources to residents and homeowners in our Nicor Home Solutions footprint.”

TriCity Family Services is a human service agency serving community members and organizations of Central Kane County. The agency is dedicated to strengthening people and building community by delivering quality, affordable counseling, youth crisis intervention, prevention, and early intervention services that promote sound mental health and effective family functioning.

United Way of Metro Chicago serves the Chicago metropolitan area, including all of Cook and DuPage counties. The organization, in collaboration with the City of Chicago and The Chicago Community Trust recently launched the Chicago Community COVID-19 Response Fund to unite the funds raised by Chicago’s philanthropies, corporations and individuals to be disbursed to nonprofit organizations across the region and provide resources to community-based organizations.

Homeowner Services’ protection programs continue to be an optional resource for individuals and families spending more time at home, placing additional stress and usage on their systems and vital lines. The unexpected – protected.

About Homeowner Services

American Water’s Homeowner Services division offers affordable protection programs across several subsidiaries, including Pivotal Home Solutions, Nicor Home Solutions, and American Water Resources, among others. These programs protect homes and homeowners from top to bottom, inside and out, including water and sewer lines, plumbing and electrical systems, HVAC maintenance and installation, and appliance repairs. Homeowner Services’ businesses are 1.5 million customers strong thanks to relationships with the New York City Department of Environmental Protection, Orlando Utilities Commission and NiSource, reaching 43 states and Washington, D.C. The customer-facing businesses within Homeowner Services have A+ ratings from the Better Business Bureau. More information about Homeowner Services’ product and service offerings can be found at and

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.

About the American Water Charitable Foundation

The American Water Charitable Foundation is a 501(c)(3) nonprofit organization that provides a formal way to demonstrate the company’s ongoing commitment to being a good neighbor, citizen, and contributor to the communities where American Water and its employees live, work and operate. The Foundation helps support American Water employee-identified nonprofit endeavors.


Alicia Barbieri
Manager, Corporate Communications
American Water

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