SelectHealth Ranks Highest in Member Satisfaction Among Health Plans in the Mountain Region, According to J.D. Power and Associates

SelectHealth ranks highest in member satisfaction among health plans in the Mountain region for a fourth consecutive year, according to the J.D. Power and Associates 2013 Member Health Plan StudySM. The study measures satisfaction among members of 136 health plans in 17 regions throughout the United States.

In the Power Circle RatingsSM on JDPower.com, SelectHealth received the highest rating of “among the best” in each of the study’s categories:

• Coverage and benefits
• Provider choice
• Information and communication
• Claims processing
• Statements
• Customer service
• Approval processes

SelectHealth received a total member satisfaction score of 745 (out of 1,000), compared to the Mountain region average of 687 and the study-wide average of 701.

“This is a very meaningful recognition because it is based directly on feedback from the members we serve,” says SelectHealth President and CEO Patricia Richards. “It is also a reflection of our employees’ efforts to provide superior service to our members every day.”

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About SelectHealth

SelectHealth is a nonprofit health insurance organization serving members in Utah and Idaho, and is committed to health improvement, superior service, and providing access to high-quality care. As a subsidiary of Intermountain Healthcare, SelectHealth is part of one of the nation's top-ranked integrated health systems. SelectHealth is also recognized as Utah’s top-ranked health plan, according to NCQA's Private Health Insurance Plan Rankings, 2012–2013. On the web: selecthealth.org, facebook.com/selecthealth, twitter.com/selecthealth.