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SelectHealth Ranks Highest in Region in 2011 J.D. Power and Associates Study

SelectHealth ranks highest in member satisfaction among health plans in the Arizona-Utah region for the second consecutive year, according to the J.D. Power and Associates 2011 U.S. Member Health Insurance Plan StudySM. The study measures member satisfaction among 137 health plans in 17 regions throughout the country.

In the Power Circle RatingsSM on JDPower.com, SelectHealth received the highest rating of “among the best” in each of the study’s categories:

  • Overall experience
  • Coverage and benefits
  • Provider choice
  • Information and communication
  • Claims processing
  • Statements
  • Customer service
  • Approval processes

“Positive feedback from our members is the best recognition we could receive,” said SelectHealth President and CEO Pat Richards. “This award is a tribute to our employees, who strive to provide superior service to our members in all that they do.”

According to the study, member satisfaction with health plans that share characteristics of integrated delivery systems is considerably higher than member satisfaction with plans in which the provider and payer are not part of the same organization. As a subsidiary of Intermountain Healthcare, SelectHealth is part of one of the nation’s top-ranked integrated health systems (Modern Healthcare January 2011).

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About SelectHealth

SelectHealth is a nonprofit health insurance organization serving members in Utah and Idaho. It is recognized as Utah’s top-ranked health plan, according to NCQA’s Health Insurance Plan Rankings 2010-2011. SelectHealth is committed to helping members stay healthy, offering superior service and providing access to high-quality care. For more information, please visit www.selecthealth.org.

Contacts:

SelectHealth
Spencer Sutherland, 801-442-7960
Public Relations
spencer.sutherland@selecthealth.org

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