VMware Advances Autonomous Workspaces with AI-Powered Integrations

Innovations Across Digital Employee Experience, Virtual Desktop Infrastructure and Apps, and Unified Endpoint Management Offerings Help Simplify and Streamline Hybrid Work

Boeing Recognized as A ‘Hybrid Workforce Innovator’ for Fostering Collaborative Engineering at Global Scale with VMware Anywhere Workspace

VMware Explore 2023 — Data and intelligence play a key role in enabling automation and implementing a successful hybrid work strategy, but a holistic approach is required to maximize its advantages. Today, VMware announces modern AI integrations to the Anywhere Workspace platform, part of the VMware Cross-Cloud services portfolio, that automatically optimize employee experience, drive new vulnerability management use cases, and simplify application lifecycle management. VMware Anywhere Workspace is the only hybrid work platform that integrates digital employee experience (DEX), virtual desktop infrastructure and apps (VDI and DaaS), unified endpoint management (UEM) and security to enable a seamless and secure workspace on any device or location.

“Last year, we announced our Autonomous Workspace vision as a path forward for organizations to navigate the challenges brought on by hybrid work,” said Shankar Iyer, senior vice president and general manager, End-User Computing, VMware. “We are thrilled to unveil new advancements for our customers that expand data sources and insights, integrate with technology partners for improved security, and unify app delivery strategy across all virtual desktops and apps. These innovations continue to progress our vision of providing the next evolution of digital workspaces.”

Integrated AI-Driven Platform Scales Experience Management

VMware continues to leverage data, intelligence, and automation to improve the employee and IT experience by introducing new Insights and Playbooks based on greatly expanded data and machine learning algorithms that enhance DEX remediation capabilities. These updates broaden access to data, help strengthen VMware Insights, and allow for remediation of more issues.

VMware will now enable delivery of new app performance scores, in addition to existing mobile device, desktop, and virtual environment experience scores. If a SaaS app service goes down, IT is proactively alerted and employees are automatically notified. This allows IT to quickly resolve the outage without dealing with inbound support tickets and employees don't waste time trying to access unavailable services.

But simply providing IT with more data is not enough to empower them to work smarter. VMware’s AI-driven Insights feature now provides anomaly detection that informs IT of potential experience issues for frontline devices and VDI environments, in addition to mobile and desktop environments. Today’s announcement of new Playbooks enables IT to create step-by-step remediation workflows to resolve incidents more efficiently and use success rate analytics to automate the resolution process and streamline execution over time.

“Workspace ONE Intelligence has been a game changer for us when it comes to automating life cycle management inside UEM. We have been utilizing it for automatically tagging devices and assigning them into smart groups. We have also used several dashboard templates for monitoring our security stance and helping remediate high-risk security threats,” said George March, manager of digital workspace and development, Information Technology, USA Health. “Next on our roadmap is implementing the ITSM connector, and with the addition of remediation playbooks, we are so excited about the way it will streamline our help desk support teams workflows.”

Unique Partner Integration Powers New Security and Manageability Use Cases

Ensuring end-to-end manageability and security for today’s distributed workforce is critical and requires a holistic approach to vulnerability assessment, prioritization, remediation, out-of-band support, and reporting. Collaboration with a best-of-breed partner ecosystem that offers speed, breadth, and depth in vulnerability management is necessary to protect against sophisticated attack vectors. VMware is committed to innovating together with our technology partners to provide customers with more secure and seamless hybrid experiences.

Today, VMware continues this mission by announcing an expanded partnership with Intel through a one-of-a-kind, cloud-native integration of Workspace ONE with Intel vPro®. This chip-to-cloud integration makes it easier to secure and remotely manage work devices entirely from the cloud, with no additional on-premises infrastructure and management software needed. Through line of sight and out-of-band management of vPro powered devices, IT teams can have below-the-OS vulnerability insights, and visibility to reduce the impact of potential exploits quickly and efficiently. Using Workspace ONE, customers can have centralized visibility into Intel vPro-powered PCs and accelerate patch remediation cycles for devices located outside of office perimeters, even if the devices are sleeping or powered off. This improves security and compliance by accomplishing higher patch saturation with fewer remediation steps and reduces potential disruption to employee productivity.

Modern App Management Simplifies Virtual Environments

Managing and delivering apps across VDI, DaaS, and published app environments has become increasingly complex and inefficient due to silos of legacy tools used. VMware recently introduced Apps on Demand, powered by VMware App Volumes, to unify app management and intelligently deploy apps to published app hosts or non-persistent desktop environments, all based on real-time app usage.

Today, VMware announces additional expansion of App Volumes support to deliver apps on demand to persistent virtual desktops. Now in beta availability, customers with persistent VMware Horizon environments will be able to use App Volumes to capture their apps once and deliver to many persistent virtual desktops. This automates the app delivery process with up to 99% compatibility and reduces management time and costs for any desktop or published app environment. VMware App Volumes is the only solution to help organizations deliver and manage apps across VMware Horizon, Citrix, Microsoft, and Amazon virtual desktop and app deployments as part of VMware’s Apps Everywhere vision.

Boeing: A ‘Hybrid Workforce Innovator’

The Boeing Company (Boeing) has used VMware Workspace ONE across the United States and in more than 65 countries to support its global workforce of 140,000 employees who develop, manufacture and service commercial airplanes, defense products and space systems for its customers. At VMware Explore 2023 Las Vegas, they were named ‘Hybrid Workforce Innovator’ as part of the 2023 VMware Customer Achievement Awards for the Americas for enabling its workforce to work from anywhere in the world, improving the user experience while reinforcing and advancing security for devices and applications.

“VMware Anywhere Workspace helps us manage and protect end points, provide a common platform to access apps and tools, as well as helping facilitate a digital experience for our employees,” said Kristina Ross, Boeing Workplace Solutions director for Research & Technology. “Workspace ONE helped streamline our transition from traditional PC lifecycle management to Windows 10 modern management which was enabled by our shift to a SaaS-based solution for the company. Today, we have a unified view to oversee all endpoint requirements, and the adoption of SaaS enhanced our scalability and ability to shift focus from infrastructure to business facing solutions.”

Additional Resources

• Dive deeper into today’s Explore 2023 Las Vegas announcements on the VMware End-User Computing Blog
• Learn more about VMware Anywhere Workspace
• Follow VMware on Twitter, LinkedIn and YouTube

For the latest news and more on how VMware is delivering a faster and smarter path to cloud for digital businesses, visit the VMware Explore 2023 Las Vegas media kit.

About VMware Cross-Cloud Services

VMware Cross-Cloud services is a portfolio of multi-cloud services that deliver a unified and simplified way to build, operate, access, and secure any application on any cloud from any device. The pillars of the portfolio include: 1) App Platform to build and deploy cloud native apps consistently, 2) Cloud Management to operate apps and infrastructure with unified governance and visibility into performance and costs, 3) Cloud & Edge Infrastructure to run enterprise apps with a consistent operating model, 4) Security & Networking as a built-in distributed service across users, apps, devices, and workloads, 5) Anywhere Workspace to access any app on any device more securely.

About VMware Explore

VMware Explore aims to be the industry’s go-to-event for all things multi-cloud. VMware Explore 2023 will feature more industry-led solution and technical sessions than ever before, a thriving marketplace of multi-cloud ISVs and several networking events across the VMware community. With an unparalleled view into multi-cloud services, from public to private to edge, for all applications, VMware Explore 2023 attendees can gain the knowledge and tools they need to solve challenges by simplifying multi-cloud complexity without compromise. To learn more about VMware Explore, please visit: https://www.vmware.com/explore.html

About VMware

VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda. For more information, please visit www.vmware.com/company.

VMware, Explore, VMware Anywhere Workspace, Horizon, and Workspace ONE are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions. VMware makes no guarantee that services announced in preview or beta will become available at a future date. The information in this press release is for informational purposes only and may not be incorporated into any contract. This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.

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