SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of December, 2003
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR'S CUSTOMER SERVICE STATISTICS FOR NOVEMBER 2003
Ryanair, Europe's No.1 low fares airline, today (11th Dec 03) released its
customer service statistics for November 2003. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
is also No. 1 for Customer Service.
-92% of all Ryanair's 14,533 flights during November arrived on time.
-Ryanair has set the standard as the No.1 on-time airline beating easyjet
every week this year and as the No. 1 airline for the fewest cancellations.
-Complaints registered at less than 1(0.44) complaint per 1000 passengers.
-Mislaid baggage registered at less than 1(0.54) mislaid bag per 1000
passengers.
PASSENGER STATISTICS - NOV 03 2002 2003
------------------------- ------ -------
On-time flights 86% 92%
------------------------- ------ -------
Complaints per 1000 pax 0.68 0.44
------------------------- ------ -------
Baggage complaints per 1000 pax 0.77 0.54
------------------------- ------ -------
Complaints answered within 7 days n/a 100%
------------------------- ------ -------
EndsThursday 11th December 2003
For further information: Paul Fitzsimmons Pauline McAlester
Ryanair Murray Consultants
Tel: + 353 1 812 1228Tel: + 353 1 4980 300
Ryanair Monthly Statistics Compared with Association of European Airlines
The following are based on the Association of European Airlines monthly
performance statistics for our major competitors for the month October 2003 and
figures published on airline websites.
Ryanair No. 1 on time airline in Europe
Airline Ranking %
-------------- --------------- -------
Ryanair 1 93.1
-------------- --------------- -------
SAS 2 88.9
-------------- --------------- -------
Air France 3 80.2
-------------- --------------- -------
British Airways 4 79.8
-------------- --------------- -------
Lufthansa 5 79.6
-------------- --------------- -------
Easyjet 6 78
-------------- --------------- -------
Alitalia 7 66.1
-------------- --------------- -------
% Flights arriving within 15 minutes of scheduled time
--------------------------------
Ryanair No. 1 airline for fewest lost bags
Airline Ranking Baggage Lost Per 1000 Passengers
----------- ----------- -----------------
Ryanair 1 0.62
----------- ----------- -----------------
SAS 2 7.7
----------- ----------- -----------------
Air France 3 12.7
----------- ----------- -----------------
Lufthansa 4 14.8
----------- ----------- -----------------
Austrian 5 15.2
----------- ----------- -----------------
British Airways 6 16
----------- ----------- -----------------
Alitalia 7 19.5
----------- ----------- -----------------
easyJet Refuse to Publish
----------- --------------------------
Ryanair No. 1 airline for fewest cancellations
Airline Ranking % flights completed
----------- ----------- -----------------
Ryanair 1 99.76
----------- ----------- -----------------
British Airways 2 99.5
----------- ----------- -----------------
Lufthansa 3 99.3
----------- ----------- -----------------
Alitalia 4 99.1
----------- ----------- -----------------
SAS 5 99
----------- ----------- -----------------
Air France 6 98.6
----------- ----------- -----------------
Austrian 7 98.3
----------- ----------- -----------------
easyJet Refuse to Publish
----------- --------------------------
Ryanair beats easyJet every week on punctuality
On Times
Week Ending Ryanair easyJet Ryanair
Position
06-Jan 81% 72% 1
12-Jan 84% 76% 1
19-Jan 93% 86% 1
26-Jan 97% 88% 1
02-Feb 81% 64% 1
09 Feb 90% 63% 1
16 Feb 89% 73% 1
23-Feb 86% 72% 1
02- Mar 91% 79% 1
09-Mar 88% 81% 1
16-Mar 94% 86% 1
23-March 86% 82% 1
30-March 93% 78% 1
6-April 92% 68% 1
13-April 95% 79% 1
20-April 93% 78% 1
27-April 97% 81% 1
05 May 91% 75% 1
11-May 94% 81% 1
18-May 92% 70% 1
25-May 91% NA 1
1-Jun 90% 63% 1
8-Jun 90% 62% 1
15-Jun 95% 77% 1
22-Jun 94% 74% 1
29-Jun 92% 72% 1
06 Jul 92% 67% 1
13 Jul 96% 78% 1
20 Jul 88% 71% 1
27 Jul 94% 71% 1
03 Aug 93% ?? 1
10 Aug 89% 75% 1
17 Aug 92% 74% 1
24 Aug 95% 78% 1
31-Aug 90% 73% 1
07-Sep 93% 69% 1
14-Sep 94% 78% 1
21-Sep 96% 80% 1
28-Sep 94% 79% 1
05-Oct 94% 79% 1
12-Oct 96% 81% 1
19- Oct 95% 77% 1
26- Oct 88% 75% 1
2 - Nov 93% 77% 1
9 - Nov 94% 86% 1
16 - Nov 91% 79% 1
23 - Nov 92% 84% 1
30 - Nov 91% 83% 1
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 11 December, 2003
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director