SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of April, 2003
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR'S CUSTOMER SERVICE STATISTICS FOR MARCH 2003
Ryanair, Europe's No.1 low fares airline, today (Tuesday, 8th April 2003)
released its customer service statistics for March 2003. Ryanair, as part of its
Customer Charter, is committed to publishing customer service statistics each
month, unlike high fare's airlines that are reluctant to reveal their own
performance figures.
91% of all Ryanair's 11,046 flights during March03 arrived on time. Again, no
other European airline is delivering this type of performance, month after
month.
Ryanair is setting the standard as the No.1 on-time airline beating easyjet in
27 of the last 30 weeks.
Complaints per 1,000 passengers registered at less than 1 complaint for the
month of March, at 0.95 complaints.
Misled baggage per 1,000 passengers registered an improvement on February to
0.60 mis-led bags.
PASSENGER STATISTICS - MARCH 2003 2002 2003
On-time flights 84% 91%
Complaints per 1,000 pax 0.89 0.95
Baggage complaints per 1,000 pax 0.80 0.60
Complaints answered with 7 days n/a 100%
As part of Ryanair's commitment to customer service, and as stipulated in
Ryanair's Passenger Charter, we respond to our customers complaint, baggage and
refund letters within 7 working days. Easyjet will endeavour to get a written
response back to customers in 20 working days, and the high fares airlines
average 28 days.
For full details of Ryanair's industry leading customer service commitments,
take a look at our Customer Service Charter on: www.ryanair.com/charter/
commitment.
RYANAIR/EASYJET PUNCTUALITY COMPARISONS:
Week Ending Ryanair easyJet Ryanair
On Time W. 60 On time W. 60 Position
1. 08-Sep 79% 97% 70% 92% 1
2 15-Sep 77% 97% 75% 93% 1
3 22-Sep 84% 98% 83% 97% 1
4 29-Sep 85% 98% 78% 93% 1
5 06-Oct 89% 99% Not Published 1
6 13-Oct 87% 99% 84% 94% 1
7 20-Oct 84% 99% 80% 96% 1
8 27-Oct 78% 95% 68% 90% 1
9 03-Nov 86% 98% 81% 95% 1
10 10-Nov 89% 99% 82% 95% 1
11 17-Nov 87% 98% 79% 93% 1
12 24-Nov 85% 97% 86% 97% 2
13 01-Dec 84% 96% 80% 93% 1
14 08-Dec 87% 98% 83% 97% 1
15 15-Dec 75% 95% 78% 96% 2
16 22-Dec 65% 90% 83% 94% 2
17 29-Dec 83% 97% 75% 94% 1
18 06-Jan 81% 97% 72% 92% 1
19 12-Jan 84% 98% 76% 92% 1
20 19-Jan 93% 99% 86% 97% 1
21 26-Jan 97% 99% 88% 98% 1
22 02-Feb 81% 94% 64% 84% 1
23 09 Feb 90% 98% 63% 85% 1
24 16 Feb 89% 99% 73% 92% 1
25 23-Feb 86% 96% 72% 90% 1
26 02- Mar 91% 99% 79% 96% 1
27 09-Mar 88% 97% 81% 96% 1
28 16-Mar 94% 99% 86% 97% 1
29 23-March 86% 94% 82% 94% 1
30 30-March 93% 98% 78% 94% 1
Ends: Tuesday, 8th April 2003
For further information:
Paul Fitzsimmons @ Ryanair Pauline McAlester @ Murray
Consultants
Tel: 00 353 1 8121228 Tel: 00 353 1 4980300
END
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 08 April 2003
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director